At E Ride Pro Inc. eridepross, we take pride in ensuring the utmost satisfaction for our customers. That's why we offer a comprehensive service warranty for all maintenance and repair services performed on electric off-road motorcycles eridepross by our authorized service centers. This warranty is distinct from the product warranty and specifically covers both labor and parts utilized during the service or repair process.
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| Service Warranty for Electric Off-Road Motorcycles |
What's Included in Our Warranty
We stand behind the quality of our workmanship. When you entrust your electric off-road motorcycle to our authorized service centers, you can rest assured that any maintenance or repair services are backed by our warranty. This warranty guarantees that all services performed will be free from defects in workmanship for a substantial period of time. Specifically, we pledge that for a duration of 90 days from the completion date of the service or until the original product warranty expires – whichever is longer – our services will remain defect-free.
Covering Workmanship Defects
Our service warranty extends to cover any defects in the workmanship of maintenance and repair services carried out by our authorized service centers. Should any issues arise as a result of the service or repair work, we are committed to rectifying them promptly and free of charge within the warranty period.
Exclusions to Note
While our service warranty offers extensive coverage, there are certain exclusions to be aware of:
Normal Wear and Tear: We do not cover issues arising from the natural wear and tear of the product.
Unauthorized Modifications: Any modifications or alterations made to the product without prior authorization from the Company will void this service warranty.
Third-Party Services: Services performed by unauthorized third-party service centers are not covered under this warranty.
How to File a Warranty Claim
Should you encounter any issues related to the maintenance or repair services provided by our authorized service centers within the warranty period, follow these steps to make a warranty claim:
Contact the Service Center: Reach out to the authorized service center where the maintenance or repair work was performed and explain the issue you're facing.
Provide Documentation: You may be required to furnish documentation such as the service invoice or proof of the service performed to validate your warranty claim.
Warranty Service: Upon validation of your warranty claim, the authorized service center will address the issue at hand free of charge within the warranty period.
Our Commitment to You
At E Ride Pro Inc., we prioritize customer satisfaction above all else. While we strive to deliver impeccable service, we acknowledge that unforeseen issues may arise. In the event of such circumstances, our liability under this service warranty is limited to the labor and parts necessary to rectify any defects stemming from the maintenance or repair services performed by our authorized service centers. However, we want to emphasize that we are not liable for any indirect or consequential damages, loss of product use, or any other expenses or losses incurred as a result of a warranty claim.
Disclaimer
Please note that our service warranty policy is subject to change without prior notice. The Company reserves the right to modify or discontinue this policy at its discretion. However, any modifications will not affect the service warranty coverage of services rendered before the change in policy.
Get in Touch
For any inquiries or assistance, please don't hesitate to reach out to us:
General Inquiry: Inquiries@eridepros.com
Technical Support: Techsupport@eridepros.com
Dealer Support: Dealerinquiry@eridepros.com
You can also reach us by phone at (714) 983-7161.
Our physical address is:
330 E Orangethrope Ave, #J.
Placentia, CA 92870, US
We're here to assist you from Monday to Friday, 9 AM to 5 PM PST. Feel free to contact us for any further assistance or inquiries.
